Skip to Main Content
Concourse Feedback


Your feedback drives the Concourse roadmap! Review and vote for existing ideas or submit new ideas.


For immediate technical support, please follow this guidance to open a Service Now ticket.


Status Closed
Feedback Type United States
Created by Matthew Klunder
Created on Aug 29, 2022

Ability to view Engagement Team members names when workspace is grayed out

There are some Concourse workspaces that are grayed out for me. I don't know why. I'm not able to click into them, which means I have enough access to see them but not enough to access them or see who the workspace team us by hovering my mouse over their initials. This means I don't know who to ask for access. Can we fix that or provide a means for requesting access from the engagement leader?

Workspace Territory United States
  • Admin
    Kelly Hughes
    Aug 20, 2026

    Closing this item as it is for Legacy Concourse. With the new Close workspace functionality for PDM Offerings Jira Cloud workspaces, users will see Active workspaces and Closed workspaces where they are members. No other workspaces should be displayed in your Concourse view. Engagement Leaders and Managers will be pulled from the Salesforce opportunity ID so you can view the Salesforce opportunity to identify who to reach out to.

  • Courtney Powers
    Sep 12, 2022

    Hi there! Thank you for submitting this idea! We've assigned this to the appropriate team and they'll be in touch as they begin to explore this! Thanks again!