Concourse Feedback

Problem Statement

Under DMND0054106, APIs were delivered to onboard contingent workers from ServiceNow to Workday. This works correctly for new hires.

In productive use, we identified a major gap for rehires:

• For rehires, the integration always creates a new worker profile in Workday.

• Our HC and compliance processes require that the existing worker profile is reused.

• This leads to duplicate profiles, fragmented worker history and additional manual clean‑up effort.

At design and sign‑off time it was not clear that rehires require a separate handling (identification and reuse of an existing profile via Applicant ID or similar). As a result, the current standard integration does not support a complete end‑to‑end process for a very common scenario.

Requested Enhancement / Proposed Solution

We request a standard, lightweight enhancement to support rehires in the ServiceNow → Workday integration, specifically:

• A supported way to look up and select an existing worker profile for a rehire (e.g., via Applicant ID), for example through:

  • an existing or new GET API, or

  • a supported WQL query or similar lookup mechanism.

• Clear guidance on how to use this capability so that, in rehire scenarios, the existing profile is reused instead of creating a new one.

This enhancement would improve data quality, reduce manual effort, and make the standard integration usable for typical real‑life rehire scenarios (contingent, seasonal, project‑based workers).