Concourse Feedback


Your feedback drives the Concourse roadmap! Review and vote for existing ideas or submit new ideas.


For immediate technical support, please follow this guidance to open a Service Now ticket.


AI-Powered Cross-Project Knowledge Referencing and Automated Solution Suggestions

We would like to request a feature where AI automatically suggests solutions for newly created issues by referencing similar cases and resolutions from past issues across multiple projects.

Since the number of issue samples within a single project tends to be limited, relying solely on project-specific data may not yield sufficiently useful suggestions. By leveraging knowledge accumulated across various projects, the AI can provide more accurate and relevant recommendations.

This functionality would enable users to quickly utilize past insights, leading to improved efficiency in issue resolution, enhanced quality of responses, and better reuse of organizational knowledge.

  • Kazuki Nagai
  • Sep 12 2025
  • In Review
Japan / SAP
Workspace Territory Japan
Technology SAP
  • Admin
    Kelly Hughes commented
    September 16, 2025 21:28

    Thank you for this submission, we will have our team take a look and review. The product team will be in touch to gather more input from you and see how we can support!