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Long loading time for the scope

Hi Team,

Due to inactivity on the screen concourse force to refresh the page or even loading or refreshing the page takes more than 10 seconds [it looks like that caching is not working properly] - the same content without changes is loaded quite long. See recording. I can see similar feedback but for other areas and screens.

  • Oleksandr Prokopiv
  • Aug 21 2025
  • In Review
Workspace Territory United Kingdom
Technology Salesforce
  • Oleksandr Prokopiv commented
    13 Apr 09:47am

    Hi Emma,

    I believe performance become better in last few months [initial request is from Aug 2025].

    However, it will be good to add some identification that page is loading - e.g. when I am logining first time per day, I have the issue that I receive grey screen and after 5 seconds something appearing. It will be good to have somethings showing that page loading is in progress. As loading wheel that we have during scope loading or project plan loading :-)

    Kind regards

    Olek

  • Admin
    Emma Gattuso commented
    3 Apr 04:50pm

    Hi Pawel and Olek, thanks for the feedback! We can definitely look into this for you. I wanted to understand if you are also seeing performance issues when scoping with offerings, or it is mainly evident while scoping with building blocks, as seen in your recording?

  • Oleksandr Prokopiv commented
    13 Feb 09:59am

    I believe it will be good to have performance tests on different VPNs [e.g. in UK, US, AU, etc.] and check the results.
    Some elements loading time is around 10 sek [e.g. home page], at the same time - scope generation screen [for existing scope] or workspace page can take too much time].

  • Pawel Wojtaszko commented
    6 Feb 12:33pm

    This issue is still relevant, today during morning meeting load times for the delivery plan based on multiple offerings were around 30s, and for a delivery plan biult with just one offering it was around 25-28s too.