Concourse Feedback

Scope with Offerings - Usability Testing Findings

Summary of User Feedback:

Users highlighted that the current scoping experience assumes a single, linear flow. In reality, scoping is iterative and often collaborative. They need a way to pause, revise, and return to incomplete work without being forced to activate.

Quote:
“I wish there was a ‘Save as Draft’ button before you activate.”
“You don’t get confirmation that something’s saved—it just moves you on.”

Context:
This feedback reflects users' mental model of scoping as a flexible process, not a one-and-done task. Explicit "save" actions would give users more control and clarity.