Concourse Feedback

Put Simply: Explore the implementation of Customer Service Management (CSM) within Jira to boost customer support capabilities.

Why it Matters: Integrating CSM into Jira enables more effective management of customer interactions, leading to improved support services. Enhanced tools for handling customer service requests increase customer satisfaction by ensuring more efficient and responsive service.

What's Needed:

• Conduct a proof of concept (POC) to evaluate the integration of CSM functionalities within Jira.

• Develop features that facilitate effective management of customer interactions and service requests.

• Ensure CSM tools are intuitive and seamlessly integrated into existing Jira workflows.

What's in Scope:

• Evaluation and implementation of CSM capabilities within Jira to improve support services.

• Development of tools and features for managing customer interactions efficiently.

• Integration of CSM functionalities with current Jira processes to enhance service management.

• Creation of documentation and training resources to assist teams in effectively using the new CSM tools.